Cancellation and Refund Policy

Last Updated: May 2025

1. Scope

This Cancellation and Refund Policy applies to reservation requests, consultation coordination, treatment packages, hotel and transfer arrangements, and related healthcare travel services coordinated by Estetrend International Healthcare Services.

2. Reservation Requests

Submitting a reservation request through the website does not by itself create a confirmed medical appointment or guarantee treatment availability. A reservation is confirmed only after written confirmation from Estetrend or the relevant healthcare provider.

3. Rescheduling

Patients should request date changes as early as possible. Rescheduling is subject to clinic, doctor, hotel, transfer and operational availability. Additional costs may apply if third-party providers charge date-change fees.

4. Patient Cancellation

If you cancel after a booking has been confirmed, refunds may depend on the timing of cancellation, provider terms, hotel policies, payment processor fees and any services already arranged or delivered. Non-refundable deposits, bank fees, payment processing fees and third-party cancellation charges may be deducted.

5. Medical Unsuitability

If a healthcare professional determines that a procedure is not medically suitable, Estetrend will assist with alternative planning where possible. Refund eligibility depends on the package terms, provider decision, services already used and non-refundable third-party costs.

6. No-Show

If a patient does not attend a confirmed appointment, hotel booking, transfer or procedure without timely notice, paid amounts may be partially or fully non-refundable.

7. Refund Processing

Approved refunds are processed to the original payment method where possible. Processing times may vary depending on banks, card networks, payment processors and international transfer procedures. Currency conversion differences and bank charges are outside Estetrend's control.

8. Non-Refundable Items

Items that may be non-refundable include payment processing fees, bank transfer fees, currency conversion costs, used services, medical consultation fees, hotel cancellation penalties, transfer arrangements, translation services and any third-party costs already incurred.

9. Force Majeure

Estetrend is not responsible for cancellations, delays or additional costs caused by events outside its reasonable control, including travel restrictions, flight disruption, natural disasters, government actions, pandemics, strikes, war, civil unrest or emergency medical conditions.

10. How to Request a Refund

Refund requests must be submitted in writing to info@estetrend.com.tr with your full name, contact information, booking details, payment proof and reason for cancellation. We will review your request and respond as soon as reasonably possible.

11. Contact

For cancellation or refund questions, contact Estetrend International Healthcare Services at info@estetrend.com.tr or +90 505 983 95 85.