Privacy Policy

Last Updated: May 2025

Company: Estetrend International Healthcare Services

1. Introduction

Estetrend International Healthcare Services ("Estetrend", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose, retain and protect information when you visit our website, contact us, use our patient or partner services, submit photos or medical information, or communicate with us by WhatsApp, email, telephone or forms.

2. Data We Collect

We may collect identity data, contact details, nationality, travel information, treatment preferences, medical history, photographs, financial and transaction records, partner information, device data, IP address, browser information and website usage data.

3. Medical Data

Medical information and treatment photos are sensitive personal data. By submitting this information, you consent to its processing for pre-operative assessment, treatment coordination, patient support and aftercare. Failure to provide accurate information may affect our ability to assist you safely.

4. How We Use Data

We use personal data to provide healthcare facilitation services, respond to inquiries, coordinate consultations, arrange travel-related support, process payments, manage patient and partner accounts, improve our website, prevent fraud, meet legal obligations and send communications where permitted.

5. Sharing Data

We do not sell personal data. We may share information with healthcare providers, laboratories, hotels, transfer providers, payment processors, technology providers, professional advisers and legal authorities where necessary for service delivery, compliance or protection of rights.

6. International Transfers

As an international healthcare tourism company, data may be processed in Turkiye and other countries where our service providers operate. We aim to use appropriate safeguards for international transfers.

7. Retention

We retain data only as long as necessary for service delivery, legal compliance, accounting, dispute resolution and medical record requirements. Medical and financial records may be retained for longer periods where required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction, portability, objection to processing or withdrawal of consent. To exercise these rights, contact us at info@estetrend.com.tr.

9. Security

We use reasonable technical and organizational measures to protect personal data. However, no internet transmission or storage method is completely secure, and you provide data at your own risk.

10. Contact

For privacy questions, contact Estetrend International Healthcare Services at info@estetrend.com.tr or +90 505 983 95 85.